North America - Toll Free 800.295.0220
International - 316.788.2000
BRG Warranty, Return Policy & Terms of Payment

BRG Warranty
This warranty covers all BRG products except:

  • Aviation Headsets - 2 years
  • Economy Clocks - 90 days
  • WWVB Atomic Clocks - 90 days
  • eBay closeout products - 14 days

All other BRG Products are covered by a 1 year warranty outlined below.

    1. Term of Coverage
    Coverage will be for 1 year. Claims must be made during the Warranty Period. This Agreement is not renewable. The warranty becomes null and void if complete payment is not made within the terms specified under Terms of Payment.

    2. Warranty
    BRG Precision Products, Inc. warrants the Product against defects in workmanship and materials during the Coverage Period.

    3. Coverage
    BRG Precision Products, Inc. will, at its option, repair or replace the defective Product free of charge, provided that you notify BRG Precision Products, Inc. of the Product defect within the Coverage Period, and provided that BRG Precision Products, Inc. through inspection establishes the existence of such a defect and that it is covered by this Agreement. BRG Precision Products, Inc. will, at its option, use new and/or reconditioned parts in performing warranty repair and building replacement products. BRG Precision Products, Inc. reserves the right to use parts or products of original or improved design in the repair or replacement. If BRG Precision Products, Inc. repairs or replaces a Product, its warranty continues for the remaining portion of the Coverage Period or 90 days from the date of the return shipment to the Customer, whichever is greater. All replaced Products and all parts removed from repaired Products become the property of BRG Precision Products, Inc. BRG Precision Products, Inc. covers both parts and labor necessary to repair the Product, and return shipment to the Customer via a BRG Precision Products, Inc.-selected non-expedited surface freight within the contiguous United States and Canada. Alaska and Hawaii return shipments to the Customer are via a non-expedited air freight.

    4. What Is Not Covered
    This Agreement does not cover costs related to the removal, installation, or field troubleshooting of the Product under the terms of the Agreement if, and not limited to:
    a) the Product has been misused, neglected, improperly installed, physically damaged or altered, either internally or externally, or damaged from improper use or use in an unsuitable environment;
    b) the Product has been subjected to fire, splashed water (unless specifically ordered to be water resistant), submersion into any liquid, generalized corrosion, biological infestations, or high input voltage including lighting strikes and generators operating outside the limits of their Product specifications;
    c) repairs have been done to it other than by BRG Precision Products, Inc. or its authorized service centers, or as assigned by BRG Precision Products;
    d) the Product is used as a component part of a Product expressly warranted by another manufacturer;
    e) the Product's original identification (trade-mark, serial number) markings have been defaced, altered, or removed;
    f) the Product is located outside of the United States or Canada;
    g) the customer has misrepresented the Product information provided to BRG Precision Products, Inc. in order to receive coverage under the terms of this Agreement. This Agreement does not warrant uninterrupted or error-free operation of the Product;
    h) Product malfunction or damage resulting from electromagnetic or solar radiation;
    i) Shipping charges to the factory more than 30 days after first receiving the product;
    j) Undesirable operation resulting from changes to public law after the product was purchased, such as changing the dates for daylight saving time.
    k) Normal wear and tear relating to the non-operating functions of the equipment such as discoloration from direct sunlight, heat, etc.

    5. Disclaimer and Limitation of Liability
    TO THE EXTENT PERMITTED BY APPLICABLE LAW, OTHER THAN THE EXPRESS WARRANTY SET FORTH IN THIS AGREEMENT, BRG PRECISION PRODUCTS, INC. MAKES NO ADDITIONAL WARRANTIES, EXPRESS OR IMPLIED, AND DISCLAIMS ALL IMPLIED WARRANTIES, WHETHER IN FACT OR BY OPERATION OF LAW, STATUTORY OR OTHERWISE, INCLUDING WARRANTIES OR CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. ANY WARRANTIES THAT MAY NOT BE DISCLAIMED UNDER APPLICABLE LAW ARE LIMITED IN DURATION TO THE WARRANTY PERIOD. NO WARRANTIES, EXPRESS OR IMPLIED, WILL APPLY AFTER THIS PERIOD. IN NO EVENT WILL BRG PRECISION PRODUCTS, INC. BE LIABLE FOR ANY SPECIAL, INDIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES, LOSSES, COSTS OR EXPENSES HOWEVER ARISING WHETHER IN CONTRACT OR TORT INCLUDING WITHOUT RESTRICTION ANY ECONOMIC LOSSES OF ANY KIND, ANY LOSS OR DAMAGE TO PROPERTY, ANY PERSONAL INJURY, ANY DAMAGE OR INJURY ARISING FROM OR AS A RESULT OF MISUSE OR ABUSE, OR THE INCORRECT INSTALLATION, INTEGRATION OR OPERATION OF THE PRODUCT. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU. BRG Precision Products, Inc. neither assumes nor authorizes any other person to assume for it any other liability in connection with the repair or replacement of the Product.

    6. Claim Limits
    Claims are limited to repair or replacement, or if in BRG Precision Products, Inc.'s discretion that is not possible to reimbursement up to the purchase price paid for the Product. In no event will BRG Precision Products, Inc.'s liability under this Agreement exceed the purchase price paid for the Product.

    7. Cancellation
    You may cancel this Agreement by providing to BRG Precision Products, Inc. written notice of your wish to cancel.

    8. Insurance
    This Agreement is not a contract of insurance.

    9. Amendment and Waiver
    No amendment, supplement, consent or waiver, express or implied, to or of any provision of this Agreement will be effective unless in writing signed by the parties hereto and then only in the specific instance and for the specific purpose given.

    10. Assignment
    The Customer may assign or transfer this Agreement provided BRG Precision Products, Inc. is advised by the Customer in writing of such assignment and the new system owner's information.

    11. Governing Law
    This Agreement will be governed by and interpreted exclusively in accordance with the laws of the State of Kansas, without reference to provisions concerning conflicts of laws. The provisions of the United Nations Convention on Contracts for the Sale of Goods are hereby excluded.

    12. Arbitration
    Any controversy or claim arising out of or relating to this Agreement, or the breach of it, shall be settled by arbitration in accordance with the relevant rules of the American Arbitration Association, and judgment on the award rendered by the arbitrator may be entered in any court having jurisdiction thereof. The place of arbitration shall be Wichita, Kansas, United States of America. There shall be one arbitrator.

    13. Severability
    If any provision of this Agreement is found by any court or arbitrator to be invalid, illegal or unenforceable, the validity, legality and enforceability of the remaining provisions will not be affected thereby.

    14. Entire Agreement
    This Agreement constitutes the entire contract between the parties concerning the subject matter of this Agreement and supersedes all marketing brochures and other expectations, understandings, communications, representations and agreements, whether verbal or written, between the parties. THIS AGREEMENT GIVES YOU SPECIFIC LEGAL RIGHTS AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE.

Optional Extended Warranty

A two-year extended warranty is available. The extended warranty must be purchased before the end of the standard warranty. The two-year extended warranty costs 20% of the product purchase price.

Optional Replacement Service (Hot Swap)

For critical applications, BRG Precision Products recommends purchasing a complete backup product. If a backup product is too expensive or the application is only semi-critical, BRG Precision Products recommends the optional Replacement Service ("Hot Swap").

This service allows the customer to receive a replacement product right away to replace a defective product that is covered under warranty. BRG Precision Products will pay for ground shipping to send the replacement product. The customer is responsible for expedited shipping charges over the cost of ground shipping. The customer is responsible for shipping charges to return the defective product. The Replacement Service is only available for shipments to the U.S.

When the customer receives the replacement product, the defective product must be returned to the factory within 30 days. The invoice for the replacement product will then be voided; otherwise, the full invoice amount for the replacement product is due. This service is only available in conjunction with warranty repairs.

This service is available for 10% of the products purchase price at the time of the initial purchase. The replacement service may also be purchased after the initial product purchase and before the standard warranty expires for 15% of the product purchase price. The term of this service ends when the warranty expires. This service may be repurchased for 10% of the product purchase price when a two-year extended warranty is purchased. The product replacement service is only available on selected models.

BRG 30 Day Return Policy

  • No returns will be accepted without prior authorization of BRG.
  • Custom manufactured clocks may not be returned.
  • Incorrect merchandise received will be either corrected or replaced with the correct items.
  • Incorrect merchandise, other than custom manufactured products, may be returned and will be exchanged for other products.
  • Merchandise, other than custom manufactured products, that cannot be used, may be returned at a 25% restocking charge if items are shipped prepaid in the original boxes.
  • The common carrier is responsible for shipping damage.
  • Promptly report short shipments or missing items.

BRG Terms of Payment

  • New accounts require prepayment.
  • International orders require prepayment by Telegraphic Transfer (bank wire)
  • For established customers, payment is due in full within 30 days from invoice date.
  • Other payment methods include Visa, MasterCard, American Express, Discover, Novus (Domestic Only)
  • Add 10% for ground shipping in the U.S. Canadian orders will be quoted. Other shipping methods are available.
  • All past due accounts will be subject to a finance charge of 1.5% per month.
  • BRG may cancel or delay future deliveries if customer fails to make prompt payment or if customer's financial condition warrant such action in BRG's opinion.
  • BRG is not responsible for delays. The customer will be contacted and given the choice of receiving a partial shipment or waiting for the full shipment.
  • The firmware license may be suspended, limiting functionality of the equipment, if payment is not received within 90 days.

Pricing

For GSA customer pricing, refer to GSA Schedule GS-02F-0030U

For all other customers, BRG Precision Products reserves the right to change prices, product information, or product designations, without prior notification. Prices do not include taxes or import/export fees of any type.



The courts of Sedgwick County, Kansas will have exclusive jurisdiction and venue over any disputes arising from any sale by BRG and customer and Buyer consent to personal jurisdiction of the federal and state courts located in Sedgwick County, Kansas. If legal action is brought by BRG for the collection of any amount owed or due to any other dispute, the prevailing party will be entitled to recover its reasonable attorneys' fees and costs incurred. These items constitute the entire agreement between BRG and customer, regardless of any additional or conflicting terms on customer's purchase order or other documentation, which are objected to, or any prior discussions or usages of trade. All sales by BRG are made only on the terms and conditions contained herein.

Privacy Notice

Effective January 1, 2007

Privacy Notice Table Of Contents:

  • Our Commitment To Privacy
  • The Information We Collect
  • How We Use Information
  • Our Commitment To Data Security
  • Our Commitment To Children's Privacy
  • How To Correct Your Information
  • How To Contact Us

    Our Commitment To Privacy

    Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. To make this notice easy to find, we make it available on our homepage and at every point where personally identifiable information may be requested.

    The Information We Collect:

    This notice applies to all information collected or submitted on the BRG Precision Products website. On some pages, make requests, and register to receive materials. The types of personal information collected at these pages are:

      Name
      Address
      Email address
      Phone number
      (etc.)

    The Way We Use Information:

    We use the information you provide about yourself when placing an order only to complete that order. We do not share this information with outside parties except to the extent necessary to complete that order.

    We use the information you provide about someone else when placing an order only to ship the product and to confirm delivery. We do not share this information with outside parties except to the extent necessary to complete that order.

    We use return email addresses to answer the email we receive. Such addresses are not used for any other purpose and are not shared with outside parties.

    You can register with our website if you would like to receive our catalog as well as updates on our new products and services. Information you submit on our website will not be used for this purpose unless you fill out the registration form.

    We use non-identifying and aggregate information to better design our website and to share with advertisers. For example, we may tell an advertiser that X number of individuals visited a certain area on our website, or that Y number of men and Z number of women filled out our registration form, but we would not disclose anything that could be used to identify those individuals.

    Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses.

    Our Commitment To Data Security

    To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

    Our Commitment To Children's Privacy:

    Protecting the privacy of the very young is especially important. For that reason, we never collect or maintain information at our website from those we actually know are under 13, and no part of our website is structured to attract anyone under 13.

    How You Can Correct Your Information

    You can correct factual errors in your personally identifiable information by sending an email request to sales@brgproducts.com that credibly shows error.

    To protect your privacy and security, we will also take reasonable steps to verify your identity before granting access or making corrections.

    How To Contact Us

    Should you have other questions or concerns about these privacy policies, please call us at 316-788-2000 or send us an email at sales@brgproducts.com.

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                                                                      600 River Street Derby, Kansas 67037  Phone 316.788.2000  Fax 316.788.7080
                                                                                                                                                                                                                                                                     GSA Contract # GS-02F-0030U

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