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When You Call BRG, a Real Person Answers — No Recordings, No AI, No Phone Trees

By BRG Precision Products  |  August 24, 2026  |  BRG News & Information

 

You already know what it’s like to call a company and get a recording. Press 1 for sales. Press 2 for support. Press 3 for billing. Say your account number. Please hold. Your call is important to us. The music plays. Nobody comes.

At BRG Precision Products, that experience simply does not exist. When you call 866-252-2704 or 316-530-8854 during business hours, a real, knowledgeable human being answers the phone. Not a recording. Not an AI voice system. Not a call center routed to someone reading from a script who has never seen a time zone clock. A member of BRG’s team, in Derby, Kansas, who knows BRG products and can help you right now.

What BRG’s Team Can Help You With Right Now

Selecting the Right Clock
BRG’s product line spans hundreds of models — fixed zone, programmable, vertical, grid, alpha, synchronized, Julian, PoE, Wi-Fi, Worldview HD, and more. If you know you need a time zone clock but aren’t sure which model fits your space, your zone count, your viewing distance, or your budget, BRG’s sales team will ask the right questions and point you to the right product. No guesswork, no browsing a catalog alone.

Placing an Order
BRG sells exclusively direct — no authorized third-party resellers, no distributors. Every order comes through BRG. Call and place your order with a person who can confirm availability, lead time, and shipping details on the spot. GSA orders are handled directly as well — just call with your zone labels and contract number.

Changing Your Time Zone Offset Setting
Time zone offsets change — offices relocate, operations shift to new theaters, command structures change. If you need to change the UTC offset on an existing BRG clock and aren’t sure how, BRG’s support team can walk you through it on the phone, step by step. No service ticket, no waiting for a callback, no email thread that takes three days to resolve.

Reprogramming Zone Labels
On programmable BRG time zone clocks, zone labels can be changed anytime via IR remote or computer interface. If you need guidance on how to use the remote, how to connect via USB or Ethernet, or how to use the Time Commander graphical remote, BRG’s support team knows the process and can talk you through it in real time.

Technical Support
Display acting unexpectedly? Clock losing time? LED color not changing? Sync not working? BRG’s team has seen it all and can diagnose issues over the phone. Many support calls are resolved in a single conversation without needing to ship a unit anywhere.

GSA and Government Procurement Questions
BRG holds GSA Multiple Award Schedule contract # 47QSMS26D002K, SIN 339950. If you have questions about ordering through GSA Advantage, FedMall, or directly via BRG’s GSA contract, the team can answer them directly and help you navigate the process.

Custom Configurations
Need a clock with a specific combination of features — a particular LED size, sync method, date format, seconds display, or frame color that you haven’t seen on the website? BRG manufactures to order and offers extensive options. A phone conversation is the fastest way to discuss what’s possible and get an accurate quote.

Why This Matters

BRG serves military commands, federal agencies, hospitals, universities, financial institutions, and global corporations. The people buying and operating BRG products are professionals with real deadlines and real operational requirements. When something needs to be resolved, it needs to be resolved — not in 48 hours when a ticket gets assigned, but now, on the phone, with someone who can actually help.

BRG has operated this way since the company was founded. It is not a marketing claim. It is how BRG does business, and it is one of the reasons customers come back.

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